Our expert insights focus on the topics that matter across the public and private sectors, and how these can be addressed to truly transform services and help organisations deliver more for their customers.
69% of drivers would be happy to share in-car data with service providers. How can the mobility sector use the explosion of data to create new services, build long-term relationships and unlock multiple value exchanges?
Creating this customer-centric ecosystem to deliver services offers enormous opportunity, but also represents a threat – if the sector doesn’t do it, someone from outside the industry almost certainly will.
We’re living through one of the most turbulent times the UK retail industry has ever seen. But with challenge comes opportunity. We speak to leading experts from Mamas and Papas, Benefit Cosmetics, Lloyds Bank, the UKCCF and Quantspark on how businesses across the sector are transforming how they engage with customers to build for the future.
As the UK automotive industry faces a once in a generation transformation, we ask four of its leading experts what the journey to 2035 and the transition to electric vehicles currently looks like. Alongside award-winning journalist Quentin Willson, hear from leaders at LKQ Euro Car Parts, The AA and Lloyds Banking Group.
We partnered with changemaker to bring together experts from across the automotive industry – from OEMs, retailers, and platform providers to insurance and compliance experts, industry bodies, security experts, and designers – each with their own unique perspective on how to reframe customer intimacy.
Delivering on the promise of high quality public services has never been more challenging for government organisations. As a result, there has been a growing push to find new efficiencies – sharing services has long been championed as vital to tackling the budget challenges the public sector faces. Our experts discuss our successful shared services operation with the Department for Transport and look at the five key steps organisations should consider for future programmes.
With growing competition and global economic uncertainty, businesses are facing greater pressure than ever to increase their productivity and profitability. The shared services model can be an effective solution to realise efficiencies and leverage economies of scale in the back office. Our experts discuss five key steps organisations embarking on a shared services journey should consider and how to pick the right technologies, including automation to underpin these services.
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