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Navigating the 2024 election year in CX

We recently contributed to the Customer Experience Foundation’s (CXFO) Election Year report, recognising the unique challenges this presents for customer experience and contact centres throughout the UK – and beyond.


ArvatoConnect takes home a win at the Welsh Contact Centre Awards

We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes. 


How can automotive brands use CX to drive sustainability?

The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.


ArvatoConnect is expanding its leadership team following a strong performance

We’ve strengthened our leadership team with two senior board appointments to support continued growth, following new contract wins. Their arrival, in addition to a number of strategic client wins, underlines the strength of our proposition for both our people and partners. Their expertise will help us build on this momentum and drive further growth and innovation across the markets we operate in.


ArvatoConnect recognised for three top UK customer service awards

We’ve been named as a finalist for three categories in the UK National Contact Centre Awards 2023, following a year of strong performance with continued growth, senior appointments and a string of new contract wins. This is the second consecutive year that we’ve been shortlisted for these prestigious awards.