ArvatoConnect Highly Commended for Greatest ESG Impact at the ECCCSAs
We are thrilled to announce that ArvatoConnect has been ‘Highly Commended’ in the Greatest Environment, Social, and Governance (ESG) Impact category at this year’s ECCCSAs.
We are thrilled to announce that ArvatoConnect has been ‘Highly Commended’ in the Greatest Environment, Social, and Governance (ESG) Impact category at this year’s ECCCSAs.
Having worked with multiple organisations to improve their customer service, including Citizens Advice and HSBC, Warren Buckley has identified five key priorities essential to better supporting vulnerable customers.
We recently contributed to the Customer Experience Foundation’s (CXFO) Election Year report, recognising the unique challenges this presents for customer experience and contact centres throughout the UK – and beyond.
We have been shortlisted for not one, but two, 2024 UK National Contact Centre Awards for the ‘Giving Something Back’ and ‘Best Contact Centre Culture (Large)’ categories.
We welcomed Sarah Burnett, Tech Evangelist at KYP.ai, and our very own James Towner, Chief Growth Officer at ArvatoConnect, to discuss the role of AI in customer experience and business optimisation for vulnerable people.
We’ve been named a finalist in the ‘Best Sustainable Customer Project of the Year’ category, at the inaugural 2024 CRN ‘Sustainability in Tech’ awards.
We’re excited to announce that we’ve been awarded silver in two award categories for the UK Contact Centre Forum (UKCCF) Awards – ‘Large Contact Centre of the Year’ and ‘Employee Engagement Strategy of the Year’.
We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes.
ArvatoConnect has opened a new 278-seat headquarters in Botanica Ditton Park, Datchet. The new 25,000 sq. ft site was selected because of its strong alignment with the firm’s focus on social impact, reducing its environmental impact and supporting employee wellbeing.
The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.