ArvatoConnect partners with Zoom to join forces to rewrite the cost equation for UK customer service reshoring

ArvatoConnect has partnered with Zoom to bring AI-powered, cost-efficient customer service back to the UK. By integrating Zoom’s AI-first contact centre platform, ArvatoConnect is helping brands reshore CX operations, reduce costs by up to 60%, and deliver scalable, intelligent customer experiences with cultural alignment and robust data protection.

Enduring ‘digital deficit’ puts UK’s economic growth hopes at risk, new research finds

Our new research reveals UK businesses are accelerating digital transformation, with 76% delivering organisation-wide projects, but a persistent ‘digital deficit’ threatens growth. The UK Digital Transformation Report highlights gaps in planning, measurement, and AI governance that could jeopardise the nation’s £550bn tech-driven potential.