Digital Transformation
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7
Jun
2024

Navigating the 2024 election year in CX

We recently contributed to the Customer Experience Foundation’s (CXFO) Election Year report, recognising the unique challenges this presents for customer experience and contact centres throughout the UK – and beyond.

26
Mar
2024
hyper personalisation

Hyper-personalisation: is it always needed?

Hyper-personalisation has become a buzzword when it comes to digital transformation. Done well, it can deliver powerful results. Here’s why and how businesses and public bodies can determine if it will be more of a help or a hindrance.