Customer Service
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Arvato scoops two top Welsh contact centre awards, after being named a finalist for fourth year in a row

We’ve won two awards at the Welsh Contact Centre Awards 2021 for ‘Best COVID-19 Strategy’ and ‘Apprentice/Newcomer of the Year’ for Alun Hope, as well as being shortlisted for a further two categories. This follows a year of high performance, moving to a work from home model, improved employee engagement and communication, while ensuring operational resiliency – and it’s the fourth consecutive year that we’ve been shortlisted at these awards.


Evolving customer service in the connected car era

The emergence of the connected car has transformed the automotive industry. The technologies they use are increasingly able to understand and interact with a driver’s physical environment, other vehicles – and the driver themselves – fundamentally altering our experience of mobility.