Debra Maxwell, CEO at ArvatoConnect, explores how the traditional offshoring model is evolving and why a Build – Elevate – Return approach is gaining momentum as a way to deliver pace, control and empowerment.
James Towner, Chief Growth Officer at ArvatoConnect, discusses how AI is transforming contact centre compliance, boosting real-time assurance and supporting FCA Consumer Duty in financial services.
Debra Maxwell, CEO at ArvatoConnect, explores why the logic propping up the offshoring model is collapsing and why forward-thinking brands are turning to UK-based customer experience delivery.
Employee retention remains a significant challenge for contact centres and the arrival of artificial intelligence introduces fresh considerations for CX leaders and their HR teams.
