Jack Rankin MP visited ArvatoConnect’s Datchet headquarters to see how AI and digital agents are reshaping UK customer service roles – supporting skilled jobs, improving productivity, and enabling more complex, human‑centred work to stay onshore.
ArvatoConnect has partnered with Zoom to bring AI-powered, cost-efficient customer service back to the UK. By integrating Zoom’s AI-first contact centre platform, ArvatoConnect is helping brands reshore CX operations, reduce costs by up to 60%, and deliver scalable, intelligent customer experiences with cultural alignment and robust data protection.
Brands are bringing their customer service operations back to the UK as technology tears up the economics of delivery, according to new research from ArvatoConnect. The findings of a survey of 200 in-house UK customer experience leaders reveals that 34% say their businesses are preparing to reshore part or all of their operations in the next 12 months, adding to the 46% that already deliver at least some of their customer services onshore.
New research reveals that while AI is widely used in contact centres, poor training and communication are driving talent to leave. The report shares six key actions to help leaders embed AI successfully and support their teams.
Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. Customers are more likely to buy from a business that offers highly personalised experiences, but delivering them can be problematic. The answer lies in implementing new technology to transform how you collate and use data and the ability to adapt to changes in preferences or circumstances in real-time.
Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. Retailers are now being challenged to deliver customer experience that is ‘hyper-personalised’. Getting it right can help brands both win and retain customers, boost revenue streams, reduce customer effort and improve the overall customer experience.
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services.
