Automation
Home » Posts tagged "Automation" (Page 2)
9
Feb
2023

What are today’s automotive CX imperatives?

Authored by David Morton, Sales and Solutions Director, ArvatoConnect. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.

16
Feb
2022

How to deliver a single view of your customers

Authored by Mike Sloman, Business Development Director at ArvatoConnect. It’s essential that brands have an in-depth understanding of their customers to deliver the seamless, highly-personalised experiences that they expect in today’s retail environment. Here’s how we’re helping our clients deliver the all-important ‘single view’, and also benefit from putting the data they collate to effective use.

26
Jan
2022

How retailers can use tech to augment human agents

Authored by Mike Sloman, Business Development Director at ArvatoConnect. Customers want speed, accuracy and personalisation, but not if it means a service that feels cold and without a human touch. Part of achieving this is balancing the unique skills and capabilities of human agents with the speed and analytical power of technology – using the right resource, at the right time, to get the right outcome.