The progress of AI has been significant in the last 12 months. But in the context of customer experience, we need to be thinking about its potential for delivering better customer outcomes, and not just the cost savings.
ArvatoConnect has joined forces with leading sustainable digital growth advisory firm, Nunatak, to develop new and innovative AI solutions, to address gaps in the current market and tailor products to meet clients’ current and future challenges.
We were lucky enough to have the chance to interview Sarah Burnett, Tech Evangelist at KYP.ai and renowned tech analyst, as well as the author of ‘The Autonomous Enterprise – Powered by AI’, published by BCS, the Chartered Institute for IT.
The emergence of the connected car has transformed the automotive industry. The technologies they use are increasingly able to understand and interact with a driver’s physical environment, other vehicles – and the driver themselves – fundamentally altering our experience of mobility.
David Morton, Sales and Solutions Director at ArvatoConnect, explains how brands can take advantage of the wealth of data available to them to deliver the seamless and proactive experience customers demand.
