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Driving CX transformation for a premium auto group

Four million customer and retailer interactions a year. Compliant, secure financial interactions, at scale. We’re the CX partner that’s helping this premium automotive group leave its competition in the rear-view mirror.

A roadmap to hyper-personalisation

That personal touch. Expected? Yes. But consistently delivered? Not by every brand, every time. Find out how we help organisations use technology to unlock hyper-personalisation.

How automation will transform future customer service

Automation is driving a CX revolution. Through our whitepaper, take a deep dive into the automated technologies of today and tomorrow, and how your organisation could benefit.

Digital roadmap audit

Your pathway to digital transformation

Businesses everywhere are transforming by implementing new technologies and automation.

You know you need change to keep up. But where do you start, what technology do you use, and what should you prioritise? We deliver your roadmap to success. We listen carefully to your objectives, get under the skin of your operations, and deliver a practical plan – identifying what tools and technologies you should implement, when, as well as highlighting expected ROI.

Identify opportunities to cut costs, increase sales and improve service quality.

Define expected results – from time savings to customer satisfaction.

Drive real transformation, with minimal disruption.


The number of transactions supported annually by automation, cutting processing time by up to 95%.


Reduction in advisor-handled queries through our chatbots for a premium automotive group.


Time we saved the Wales Air Ambulance Charity by digitally transforming a key fundraising process.

Kick start your transformation journey

Discover the power of a plan. Our highly experienced experts will work with you, every step of the way, to set and achieve your transformation objectives.

Getting down to business

You want seamless customer experiences across your channels.

What do you change first? The answer is different for every business. Your particular set of challenges is unique to your organisation, so you need a transformational customer experience roadmap that’s also just for you.

Our audit begins with a full review of your existing people, processes and systems. Our experts roll up their sleeves, get under the bonnet, and deliver a technical landscape analysis that maps your full operation as it is now.

Ready. Aim. Transform.

You have a destination. We take you there.

Based on your current operational and technical landscape and your objectives, we measure your current performance, benchmark it against your peers, and suggest realistic KPIs.

Our team identifies the technological solutions and process changes that will deliver the results you want, and delivers a cost-benefit analysis and projected return on investment so your stakeholders can see your customer service plan’s potential.

The roadmap we deliver sets a clear timeline for delivery and includes multiple stages – so you can see what your path ahead might look like in the immediate, near and long-term future.

A guide you can trust

Before you set off on a journey, you need to know you can trust the map you’re using.

So how do you know ours will lead you in the right direction? We have more than 50 years’ experience using cutting-edge technologies to help clients transform their operations and customer experience strategy – improving sales, boosting service quality and supporting customer acquisition and retention.

We’ve developed our CX Transformation Roadmap builder to give you a flavour of what working with Arvato on a full digital roadmap audit is like.

In three minutes, generate a downloadable PDF that highlights your quick wins, and your long-term opportunities – as well as benchmarking you against your competitors. Try it here.

Who we work with