Neath Port Talbot Council to drive automation excellence with Arvato
Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office.
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Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office.
Business process outsourcing (BPO) partner Arvato has secured a three-year multi-agency contract extension from the Department for Transport (DfT) as their SAP implementation partner, which will see it support the department to develop and transform back office cloud solutions in line with the Government’s Future of Shared Service (FOSS) strategy.
Luxembourg, 19 February 2019 – Thomas Mackenbrock, Chief Executive Officer of newly created customer experience services group ‘Majorel’, formally launched the new brand today with an ambitious statement of intent on its global growth strategy.
Arvato’s Swansea-based shared service centre has been recognised by software vendor SAP as a certified provider of application managed services (AMS), becoming only the second organisation in the UK to receive the certification.
We’re toasting success after our Recruitment Apprentice, Vikas Khan, and HR & Recruitment Manager, Andrew Gadd were named as 2018 Berkshire Apprenticeship Award winners, taking home the ‘Best Young Ambassador Apprentice’ and ‘Star Apprentice Manager’ accolades.
Anthony Pompa, Head of Customer Services at our Sandringham Park site, scooped the accolade for Manager of the Year at the ceremony on 2nd November at the Ricoh Arena in Coventry.
Global customer services provider Arvato has won a new contract with the East West Railway Company to deliver back-office services from its shared service centre in Swansea.
Arvato’s Recruitment Apprentice, Vikas Khan, has been named the 2018 South West ‘Intermediate Apprentice of the Year’ in the regional finals of the National Apprenticeship Awards (NAA).
Arvato’s shared service team in Swansea has won the Customer Commitment accolade at the 2018 regional Chamber Business Awards, beating off all other competition in Wales to win the category.
Recognized for ability to deliver immediate business and cost benefits to clients and meet future requirements Other highlights include proprietary conversational AI, strong technology and CX innovation partnership network, and mature self-service offering ArvatoConnect has been named as a ‘Leader’ in an extensive vendor evaluation report for Digital Customer Experience Services from NelsonHall, the leading business process services and IT services research and analysis firm. The NelsonHall report evaluates global outsourcing vendors on their ability to deliver customer experience improvements, optimize costs, manage volume and scale, and generate revenues. ArvatoConnect is one of a small number of companies that NelsonHall […]