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ArvatoConnect takes home a win at the Welsh Contact Centre Awards

We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes. 


Arvato recognised for not one, but TWO major European awards

We’ve won Bronze for ‘Most Effective Employee Engagement Approach’ at the European Contact Centre & Customer Service Awards (ECCCSAs). This is the second year in a row that Arvato has been recognised at these coveted awards and was also shortlisted for the ‘Outsourced Contact Centre of the Year’.


Arvato Achieves ISO27001 Certification Success

We’ve achieved the coveted international ISO27001 certification, which provides independent assurance to new and existing customers that we have the necessary security compliance processes and knowledge across all areas of our business.