Your world is changing at lightning speed; new business models, new technologies, new competitors and new customers.
ArvatoConnect has launched Complaints Management, an AI-enabled solution designed to help organisations tackle increasingly complex, AI-generated complaints. Combining intelligent automation with human judgement, the solution aims to halve case duration and escalation rates while delivering transparent, consistent and auditable outcomes.
ArvatoConnect has strengthened its leadership team with the appointment of Richard Maynard as Chief Operating Officer and Amjad Khan as Director of Operations. The appointments support the company’s strategy of helping regulated organisations balance AI-driven efficiency with the human expertise needed to deliver trusted customer outcomes.
Our latest research shows that nine in ten financial services firms have increased their use of AI in customer-facing operations in the past twelve months, with 88% believing it can improve customer outcomes. At the same time, more than three-quarters believe their own organisation’s AI strategy risks harming vulnerable customers.
Jack Rankin MP visited ArvatoConnect’s Datchet headquarters to see how AI and digital agents are reshaping UK customer service roles – supporting skilled jobs, improving productivity, and enabling more complex, human‑centred work to stay onshore.
ArvatoConnect has partnered with Zoom to bring AI-powered, cost-efficient customer service back to the UK. By integrating Zoom’s AI-first contact centre platform, ArvatoConnect is helping brands reshore CX operations, reduce costs by up to 60%, and deliver scalable, intelligent customer experiences with cultural alignment and robust data protection.
Our new research reveals UK businesses are accelerating digital transformation, with 76% delivering organisation-wide projects, but a persistent ‘digital deficit’ threatens growth. The UK Digital Transformation Report highlights gaps in planning, measurement, and AI governance that could jeopardise the nation’s £550bn tech-driven potential.
Our new report reveals UK public sector digital transformation is accelerating, but weak planning, poor measurement, and AI risks threaten the government’s £14bn efficiency target.
Brands are bringing their customer service operations back to the UK as technology tears up the economics of delivery, according to new research from ArvatoConnect. The findings of a survey of 200 in-house UK customer experience leaders reveals that 34% say their businesses are preparing to reshore part or all of their operations in the next 12 months, adding to the 46% that already deliver at least some of their customer services onshore.
New research reveals that while AI is widely used in contact centres, poor training and communication are driving talent to leave. The report shares six key actions to help leaders embed AI successfully and support their teams.
ArvatoConnect is proud to announce its selection by Bertelsmann Global Business Services (BGBS) as the automation partner for an extensive managed service initiative.
