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Arvato’s Shared Service Centre wins top industry award

Our Shared Service Centre in Swansea has won the accolade of ‘Shared Service Centre of the Year’ at the coveted 2020 Welsh Contact Centre Awards, after being shortlisted for four categories. This follows a year of high performance, securing a significant contract extension and achieving industry-leading technology and customer service accreditations.


Arvato wins place on UK Government automation framework

We’ve been appointed to the UK Government’s two-year Automation Marketplace DPS (RM6173) framework, which enables public sector organisations to access our expertise to deliver intelligent automation solutions and consultancy across their front and back office services.


Transform your contact centre to meet the efficiency challenge

Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. The events of recent months have intensified the pressure on authorities across the public sector to provide timely, effective citizen services. By optimising processes with the latest technology, from robotic process automation (RPA) to artificial intelligence (AI), government bodies and local councils can enhance their public services while introducing significant new efficiencies.


Learn how automation can deliver real transformation across your back-office

Authored by Mike Stewart, Head of RPA at ArvatoConnect. COVID-19 has driven a rise in demand for government support services and has magnified the impact of falling budgets. Leaders need to find new ways of driving digital transformation to aid their recovery efforts. Automation offers significant potential to deliver this, speeding up service delivery, reducing operating costs and human error, and plugging resource gaps.


Three ways automation can support bespoke EV customer service plans

Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. In the electric vehicle (EV) era, integrating technology into your customer service operations will be vital in providing the insight you need to meet increasing driver demands and reduce customer effort. Automation is a key element of this technology mix and there are three ways we’re using it to support our clients as EV adoption rates rise.