We’ve strengthened our leadership team with two senior board appointments to support continued growth, following new contract wins. Their arrival, in addition to a number of strategic client wins, underlines the strength of our proposition for both our people and partners. Their expertise will help us build on this momentum and drive further growth and innovation across the markets we operate in.
We’ve been named as a finalist for three categories in the UK National Contact Centre Awards 2023, following a year of strong performance with continued growth, senior appointments and a string of new contract wins. This is the second consecutive year that we’ve been shortlisted for these prestigious awards.
ArvatoConnect has expanded its footprint into South Africa and secured its first customer experience contract to be delivered from the country with international e-commerce platform company, Techsembly. The move will see the Slough-headquartered business offer its services from Cape Town.
Authored by David Morton, Sales and Solutions Director, ArvatoConnect. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.
On Wednesday, 1st February, The Times published an investigation into British Gas’ use of prepayment meters involving a debt collection agent, ‘Arvato’. The business at the centre of this story is Arvato Financial Solutions – a company employed by British Gas for credit and collections management. We want to make it clear that this business operates independently to and is a separate legal entity to our business, ArvatoConnect. We have no involvement in the credit and collections management services that Arvato Financial Solutions delivers, nor do we have a relationship with British Gas.
Authored by Mike Stewart, Business Development Director. Customers want retailers to tell them the status of an order or return immediately and on their channel of choice. Not every brand is equipped to deliver. How can retailers adapt to make sure they’re ahead of the pack?
We’re proud to have worked with Newcastle’s Summerhill Pavilion & Gardens Trust during one of the most charitable weeks in the UK – with an aim to ignite community spirit amongst those in and around Newcastle.
Global natural health and footwear brand VIVOBAREFOOT has partnered with ArvatoConnect to deliver customer experience for its consumers and to support its growth in the UK and overseas.
We’ve won Bronze for ‘Most Effective Employee Engagement Approach’ at the European Contact Centre & Customer Service Awards (ECCCSAs). This is the second year in a row that Arvato has been recognised at these coveted awards and was also shortlisted for the ‘Outsourced Contact Centre of the Year’.
Experts from across the automotive industry came together to discuss how organisations from across the ecosystem are preparing for the future of the sector at changemakers inaugural Mobility Forum, hosted in partnership with ArvatoConnect and in aid of charity partner, the Turing Trust.
