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9
Feb
2023

What are today’s automotive CX imperatives?

Authored by David Morton, Sales and Solutions Director, ArvatoConnect. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.

2
Feb
2023

STATEMENT REGARDING THE TIMES INVESTIGATION ON BRITISH GAS

On Wednesday, 1st February, The Times published an investigation into British Gas’ use of prepayment meters involving a debt collection agent, ‘Arvato’. The business at the centre of this story is Arvato Financial Solutions – a company employed by British Gas for credit and collections management. We want to make it clear that this business operates independently to and is a separate legal entity to our business, ArvatoConnect. We have no involvement in the credit and collections management services that Arvato Financial Solutions delivers, nor do we have a relationship with British Gas. 

24
Nov
2022

Arvato recognised for not one, but TWO major European awards

We’ve won Bronze for ‘Most Effective Employee Engagement Approach’ at the European Contact Centre & Customer Service Awards (ECCCSAs). This is the second year in a row that Arvato has been recognised at these coveted awards and was also shortlisted for the ‘Outsourced Contact Centre of the Year’.

20
Sep
2022

Arvato Achieves ISO27001 Certification Success

We’ve achieved the coveted international ISO27001 certification, which provides independent assurance to new and existing customers that we have the necessary security compliance processes and knowledge across all areas of our business.