Colin Gittens, our Director of Operations, spoke alongside changemaker to AM Online about how the agency model is inevitable in the automotive industry. They discussed how it’s not a matter of if traditional OEMs join in, but when; why we’re starting to see this shift now and what the key ingredients for success are.
We were shortlisted for two awards at the 2023 Digital Technology Leaders Awards, for ‘Best Automation Project’ and ‘Best Not-For-Profit Digital Project’ – and following the award ceremony this month, we’re ecstatic to say we were ‘highly commended’ for the ‘Best Not-For-Profit Digital Project’.
For Pride Month 2023, we reached out to our entire workforce to get a feel for how they’d like to celebrate and acknowledge Pride this year. Our main aims were to educate, raise awareness, and promote inclusivity in the best way we can – and that’s exactly what we did.
ArvatoConnect has opened a new 278-seat headquarters in Botanica Ditton Park, Datchet. The new 25,000 sq. ft site was selected because of its strong alignment with the firm’s focus on social impact, reducing its environmental impact and supporting employee wellbeing.
We hosted a roundtable at the Third Sector C-Suite Summit, to discuss how Robotic Process Automation (RPA) can help charities deliver time-efficient savings sustainably to focus on their mission. Read the Third Sector write-up here
Experts from across the sector – from leading online fashion retailers and consumer banking companies, to start-up disrupters and a beauty membership service – all joined together to discuss the current challenges and opportunities for customer and employee experience at Customer Experience Foundation (CXFO)’s roundtable, hosted in partnership with ArvatoConnect.
The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.
David Morton, Sales & Solutions Director at ArvatoConnect, spoke to AM Online about how agency models are turning traditional vehicle purchasing models on their head – and with it, demanding new thought to the customer experience. How can brands deliver the service that today’s drivers expect – and that will keep them coming back for more?
Authored by Richard Husband, Public Sector Development Director. In an environment where central government departments and local authorities have access to more channels and data than ever before, there’s a huge opportunity to use personalised outbound communication to delight citizens. Done well, it will turbocharge service quality and even save time and money.
The ability to deliver a hyper-personalised service is an imperative for brands across the mobility sector. Not only does it improve the quality of customer experience, but for many customers it’s a ‘make-or-break’ factor in deciding which services they’ll engage with and who they continue to purchase from.
