ArvatoConnect appointed as a framework agreement supplier for NHS Shared Business Services
We’re incredibly excited to announce that we’ve recently been appointed as a Framework Agreement Supplier by NHS Shared Business Services (NHS SBS).
We’re incredibly excited to announce that we’ve recently been appointed as a Framework Agreement Supplier by NHS Shared Business Services (NHS SBS).
ArvatoConnect has strengthened its senior sales team with the addition of two new directors to support its continued growth, following a string of new contract wins.
On Thursday 30th November, in partnership with changemaker, we invited experts from across the automotive and mobility industry to discuss how to reframe customer intimacy during the metamorphosis of the agency model – and beyond.
We’re excited to announce that we’ve been awarded silver in two award categories for the UK Contact Centre Forum (UKCCF) Awards – ‘Large Contact Centre of the Year’ and ‘Employee Engagement Strategy of the Year’.
ArvatoConnect has secured a brand-new contract with Dudley Metropolitan Borough Council to use automation to transform its accounts payable department.
ArvatoConnect has secured a three-year contract to provide financial analysis and due diligence services for the Crown Commercial Services (CCS).
We’re excited to be hosting a customer experience webinar – ‘Balancing digital harmony: Finding the sweet spot between technology and the human touch for exceptional CX’ – in partnership with The Customer Experience Foundation, on Thursday 26th October.
We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes.
Our Director of Operations, Colin Gittens, spoke to Retail Week about something rarely discussed – how providing an outstanding customer experience can’t come at all costs for retailers and how brands can deliver sustainable CX value.
Our Intelligent Automation Practice Lead, Mike Stewart, spoke to The Business Desk about the importance of communication for embracing digital disruption, rather than fearing it, in order for organisations implementing new technologies and ways of working to be successful.