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19
May
2023

What’s instore for retail? ArvatoConnect and CXFO partner to explore the future of the industry at roundtable event

Experts from across the sector – from leading online fashion retailers and consumer banking companies, to start-up disrupters and a beauty membership service – all joined together to discuss the current challenges and opportunities for customer and employee experience at Customer Experience Foundation (CXFO)’s roundtable, hosted in partnership with ArvatoConnect.

9
May
2023

How can automotive brands use CX to drive sustainability?

The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.

8
May
2023

The agency model: What does it mean for driver experience?

David Morton, Sales & Solutions Director at ArvatoConnect, spoke to AM Online about how agency models are turning traditional vehicle purchasing models on their head – and with it, demanding new thought to the customer experience. How can brands deliver the service that today’s drivers expect – and that will keep them coming back for more?

28
Apr
2023

How will digital transformation help the public sector unlock proactive engagement?

Authored by Richard Husband, Public Sector Development Director. In an environment where central government departments and local authorities have access to more channels and data than ever before, there’s a huge opportunity to use personalised outbound communication to delight citizens. Done well, it will turbocharge service quality and even save time and money.

29
Mar
2023

ArvatoConnect is expanding its leadership team following a strong performance

We’ve strengthened our leadership team with two senior board appointments to support continued growth, following new contract wins. Their arrival, in addition to a number of strategic client wins, underlines the strength of our proposition for both our people and partners. Their expertise will help us build on this momentum and drive further growth and innovation across the markets we operate in.

23
Mar
2023

ArvatoConnect recognised for three top UK customer service awards

We’ve been named as a finalist for three categories in the UK National Contact Centre Awards 2023, following a year of strong performance with continued growth, senior appointments and a string of new contract wins. This is the second consecutive year that we’ve been shortlisted for these prestigious awards.