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8
May
2023

The agency model: What does it mean for driver experience?

David Morton, Sales & Solutions Director at ArvatoConnect, spoke to AM Online about how agency models are turning traditional vehicle purchasing models on their head – and with it, demanding new thought to the customer experience. How can brands deliver the service that today’s drivers expect – and that will keep them coming back for more?

28
Apr
2023

How will digital transformation help the public sector unlock proactive engagement?

Authored by Richard Husband, Public Sector Development Director. In an environment where central government departments and local authorities have access to more channels and data than ever before, there’s a huge opportunity to use personalised outbound communication to delight citizens. Done well, it will turbocharge service quality and even save time and money.

29
Mar
2023

ArvatoConnect is expanding its leadership team following a strong performance

We’ve strengthened our leadership team with two senior board appointments to support continued growth, following new contract wins. Their arrival, in addition to a number of strategic client wins, underlines the strength of our proposition for both our people and partners. Their expertise will help us build on this momentum and drive further growth and innovation across the markets we operate in.

23
Mar
2023

ArvatoConnect recognised for three top UK customer service awards

We’ve been named as a finalist for three categories in the UK National Contact Centre Awards 2023, following a year of strong performance with continued growth, senior appointments and a string of new contract wins. This is the second consecutive year that we’ve been shortlisted for these prestigious awards.

9
Feb
2023

What are today’s automotive CX imperatives?

Authored by David Morton, Sales and Solutions Director, ArvatoConnect. As industry experts highlight in our new report, automotive brands can no longer simply pin revenue and reputation to a good piece of machinery that delivers when customers turn the key.

2
Feb
2023

STATEMENT REGARDING THE TIMES INVESTIGATION ON BRITISH GAS

On Wednesday, 1st February, The Times published an investigation into British Gas’ use of prepayment meters involving a debt collection agent, ‘Arvato’. The business at the centre of this story is Arvato Financial Solutions – a company employed by British Gas for credit and collections management. We want to make it clear that this business operates independently to and is a separate legal entity to our business, ArvatoConnect. We have no involvement in the credit and collections management services that Arvato Financial Solutions delivers, nor do we have a relationship with British Gas.