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2
Oct
2023

ArvatoConnect takes home a win at the Welsh Contact Centre Awards

We’re excited to share that we’ve been announced as the winner for the ‘Best Advice Line / Helpline’ category at the Welsh Contact Centre Awards – specifically our Shared Service Centre, based in Swansea. This is a fantastic achievement and solidifies the important and innovative work the Centre undertakes. 

24
Aug
2023

Why communication is vital to successful transformation

Our Intelligent Automation Practice Lead, Mike Stewart, spoke to The Business Desk about the importance of communication for embracing digital disruption, rather than fearing it, in order for organisations implementing new technologies and ways of working to be successful.

22
Aug
2023

The agency model: What’s the key to success?

Colin Gittens, our Director of Operations, spoke alongside changemaker to AM Online about how the agency model is inevitable in the automotive industry. They discussed how it’s not a matter of if traditional OEMs join in, but when; why we’re starting to see this shift now and what the key ingredients for success are.

6
Jul
2023

Celebrating Pride Month 2023 at ArvatoConnect

For Pride Month 2023, we reached out to our entire workforce to get a feel for how they’d like to celebrate and acknowledge Pride this year. Our main aims were to educate, raise awareness, and promote inclusivity in the best way we can – and that’s exactly what we did. 

19
May
2023

What’s instore for retail? ArvatoConnect and CXFO partner to explore the future of the industry at roundtable event

Experts from across the sector – from leading online fashion retailers and consumer banking companies, to start-up disrupters and a beauty membership service – all joined together to discuss the current challenges and opportunities for customer and employee experience at Customer Experience Foundation (CXFO)’s roundtable, hosted in partnership with ArvatoConnect.

9
May
2023

How can automotive brands use CX to drive sustainability?

The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.