Consumers are putting down their phones and asking Alexa instead, brands need to keep up
Debra Maxwell, CEO of CRM Solutions at Arvato and Ireland, has been featured in City AM discussing why virtual assistants are the future of customer service.
Debra Maxwell, CEO of CRM Solutions at Arvato and Ireland, has been featured in City AM discussing why virtual assistants are the future of customer service.
Friday 1st June marked the five-year anniversary of our partnership with the Department for Transport (DfT), where our shared service centre in Swansea is providing fully standardised back-office services for 22,500 civil servants, for the first time in the department’s history. The objective for DfT and its executive agencies was to benefit from the cost savings and efficiency gains of a shared service.
Estelle Wienk, Global Social Media Consultant at Arvato, has been featured in Customer Experience magazine discussing how the human touch is key to delivering premium experiences through social media.
Our partnership with a leading automotive brand was highly commended in the Outsourcing Partnership of the Year and Digital Customer Service Team of the Year categories at this year’s London and South East Contact Centre Awards