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Transform your contact centre to meet the challenges of the electric vehicle era

Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.


Three customer service strategy considerations for EV charging infrastructure

Authored by David Morton, Sales & Solutions Director at ArvatoConnect. The UK’s electric vehicle (EV) charging market will grow by 29 per cent year-on-year through to 2030 according to Delta-EE, an energy market research consultancy. This will create a significant opportunity for automotive organisations committed to delivering the most outstanding customer experience.