Improving CX is one of UK businesses’ top five focus areas when it comes to their ongoing digital transformation, our new Digital Deficit report revealed. Stephen Miller explains how the ‘Four Ds’ can build a strong foundation for success.
We welcomed Sarah Burnett, Tech Evangelist at KYP.ai, and our very own James Towner, Chief Growth Officer at ArvatoConnect, to discuss the role of AI in customer experience and business optimisation for vulnerable people.
Delivering a consistent level of service and an effortless, joined-up experience will keep customers engaged throughout the sales process. Mike Orlic provides his three key steps to achieving this.
Our new Digital Deficit report found that improving CX was one of the top five focus areas for the public sector. Richard Husband highlights a critical missing step in transformation plans that could undermine these efforts.
We were lucky enough to have the chance to interview Sarah Burnett, Tech Evangelist at KYP.ai and renowned tech analyst, as well as the author of ‘The Autonomous Enterprise – Powered by AI’, published by BCS, the Chartered Institute for IT.
Our Director of Operations, Colin Gittens, spoke to Retail Week about something rarely discussed – how providing an outstanding customer experience can’t come at all costs for retailers and how brands can deliver sustainable CX value.
Our Intelligent Automation Practice Lead, Mike Stewart, spoke to The Business Desk about the importance of communication for embracing digital disruption, rather than fearing it, in order for organisations implementing new technologies and ways of working to be successful.
Colin Gittens, our Director of Operations, spoke alongside changemaker to AM Online about how the agency model is inevitable in the automotive industry. They discussed how it’s not a matter of if traditional OEMs join in, but when; why we’re starting to see this shift now and what the key ingredients for success are.
We hosted a roundtable at the Third Sector C-Suite Summit, to discuss how Robotic Process Automation (RPA) can help charities deliver time-efficient savings sustainably to focus on their mission. Read the Third Sector write-up here
The automotive industry is investing huge resources in becoming more environmentally sustainable. It can’t afford not to. Not only do brands recognise their responsibility to do their part in the fight against climate change, but they’re also on a deadline to adapt to new legislation and they need to meet demand from increasingly environmentally conscious consumers.
