Blog

Latest articles and opinions from our blog

Get in touch
Home » Archive by category "Blog" (Page 4)
22
Sep
2020

Three ways automation can support bespoke EV customer service plans

Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. In the electric vehicle (EV) era, integrating technology into your customer service operations will be vital in providing the insight you need to meet increasing driver demands and reduce customer effort. Automation is a key element of this technology mix and there are three ways we’re using it to support our clients as EV adoption rates rise.

25
Aug
2020

Transform your contact centre to meet the challenges of the electric vehicle era

Authored by Parham Saebi, Customer Service Solutions Director at ArvatoConnect. Customer experience will have a vital role to play in taking drivers on their electric vehicle (EV) journey, both in terms of building brand loyalty and creating revenue. Given the wealth of data generated by traditional channels, through the connected car and emerging EV touchpoints, the contact centre will naturally sit at the heart of the model as it evolves.

28
Jul
2020

Three customer service strategy considerations for EV charging infrastructure

Authored by David Morton, Sales & Solutions Director at ArvatoConnect. The UK’s electric vehicle (EV) charging market will grow by 29 per cent year-on-year through to 2030 according to Delta-EE, an energy market research consultancy. This will create a significant opportunity for automotive organisations committed to delivering the most outstanding customer experience.