Having worked with multiple organisations to improve their customer service, including Citizens Advice and HSBC, Warren Buckley has identified five key priorities essential to better supporting vulnerable customers.
In our CX – Connection Experts series, we celebrate the individuals who bring empathy, skill, and dedication to every customer interaction. Today, we’re excited to feature Suganthi Ramesh.
As part of our TechTalks series, we’re highlighting ArvatoConnect’s ‘future shapers’ – the experts who are leading the way in digital transformation. Today, we’re excited to feature Mike Stewart, Head of Digital Practice.
In our new CX – Connection Experts series, we’re highlighting the people who bring this vision to life by championing customer needs and creating meaningful experiences. First up, meet Christopher Ritson, a true ‘Connection Expert’ who embodies empathy, expertise, and a commitment to quality service.
At ArvatoConnect, we’re proud to shine a spotlight on our ‘future shapers’, the innovative minds driving the next generation of customer-centric technology. First up, Connor Bennett-Mccabe.
At this year’s DigiTech24, we witnessed thought-provoking discussions and innovative ideas shaping the future of the public sector. See our key insights here.
We’ve conducted an in-depth survey of 250 self-identified vulnerable individuals, uncovering essential insights into how organisations can better serve their needs.
We recently contributed to the Customer Experience Foundation’s (CXFO) Election Year report, recognising the unique challenges this presents for customer experience and contact centres throughout the UK – and beyond.
Should the new automotive “agency model” mean a mainly digital, automated customer experience? Our very own Mike Orlic investigates why brands can’t adopt a one-size-fits-all approach.
Hyper-personalisation has become a buzzword when it comes to digital transformation. Done well, it can deliver powerful results. Here’s why and how businesses and public bodies can determine if it will be more of a help or a hindrance.
