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7
Jun
2024

Navigating the 2024 election year in CX

We recently contributed to the Customer Experience Foundation’s (CXFO) Election Year report, recognising the unique challenges this presents for customer experience and contact centres throughout the UK – and beyond.

26
Mar
2024
hyper personalisation

Hyper-personalisation: is it always needed?

Hyper-personalisation has become a buzzword when it comes to digital transformation. Done well, it can deliver powerful results. Here’s why and how businesses and public bodies can determine if it will be more of a help or a hindrance.

31
Oct
2023
Arvato x Sarah Burnett - The Future of AI

Arvato x Sarah Burnett – The future of AI

We were lucky enough to have the chance to interview Sarah Burnett, Tech Evangelist at KYP.ai and renowned tech analyst, as well as the author of ‘The Autonomous Enterprise – Powered by AI’, published by BCS, the Chartered Institute for IT. 

24
Aug
2023

Why communication is vital to successful transformation

Our Intelligent Automation Practice Lead, Mike Stewart, spoke to The Business Desk about the importance of communication for embracing digital disruption, rather than fearing it, in order for organisations implementing new technologies and ways of working to be successful.