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Five steps to make shared services a success

Shared services – a great idea, but how does it work in reality? Read our white paper and discover the critical key factors every organisation needs to consider to put their shared services solution on the strongest possible foundation

Why the Department for Transport put us at the helm for its shared services

We made history when we partnered with the DfT to transition its executive agencies into a single shared service centre. See how we did it, and what we delivered.

Our solutions featured in government’s shared services strategy

The success of our digital-first shared services for the Department for Transport was highlighted in the government’s shared services strategy.

Shared services

Organisations face ongoing pressure to do more with less.

Shared services are a solution that can unlock real change.

For more than a decade, government organisations have been continuously asked to find ways to drive efficiencies in the way they deliver services. By consolidating multiple departments’ back-office systems, you can unlock significant time and resource – meaning you and your teams can give more to meeting your operational objectives. This in turn strengthens your performance, and helps boost customer, citizen and employee satisfaction. From our award-winning shared service centre, we work with our customers to combine, streamline and automate IT, procurement, finance, payroll and HR shared services to optimise your processes and increase their reliability, help improve your quality of service and drive down costs. The same benefits are equally achievable for businesses, too.

Drive down costs andoptimise processes.

Add value to your core business.

Improve visibility, control and compliance.


Government users supported through our shared-service centre.


We deliver premium
customer satisfaction ratings.


We manage 100k transactions every year, worth £15bn.

Considering shared services? The help you need is just a click away.

Trusted. Collaborative. Experienced. Our experts have led ground-breaking shared services projects, at scale. Arrange a free consultation with a specialist to discover how we can help you make your shared services ambitions, a reality.

Everyone agreed? Then let’s do it.

The cornerstones of shared service success are stakeholder buy-in and robust governance.

Getting stakeholders on board with a shared services centre project can be tricky. We help you convince them, auditing opportunities for cost and time savings and recommending the right technology to create a compelling business case.

We continue to support you and your stakeholders throughout the change process, ensuring any new initiative doesn’t fall at the first hurdle.

And we help develop clear governance and accountability frameworks, so we know we’ll meet all of those high expectations.

Unlocking service quality improvements, and significant cost savings

A problem shared is a problem halved.

We have the technological experience and expertise to design and deliver effective shared services capabilities with a track record of generating significant results for our customers.

As an experienced shared services provider, we’ll work with you throughout the project lifecycle, selecting the right shared platforms, pinpointing opportunities to add new technology like automation and AI and engineering their implementation.

And we take the journey with you, side-by-side, addressing any challenges as they emerge and ensuring delivery is able to adapt and evolve with your needs.

A safe pair of hands

Greater efficiency, yes, but not at the cost of compromised information.

And we’re no stranger to data security. Our operations are accredited to the same level as government.

We continuously update the physical and software security measures we have across our sites and systems, for people and processes to ensure we meet the highest standards.

Every one of our team members is fully background vetted and re-trained annually on our Security and Data Protection policies.

Put simply, your data is safe in our hands.

Who we work with