Home » Business process outsourcing services » Back office support services
How can automation transform public sector back offices?

Local and central government organisations face a constant challenge to do more with less. Automation is part of the solution. Here are the three key ways it’s delivering for our public sector clients.

Automation – the future of HR administration

Automation excels at handling repetitive admin tasks – a significant chunk of your HR team’s to-do list. Read how we’re using technology to manage core processes, from updating employee records to responding to simple enquiries, and giving back valuable time.

Five key steps to making shared services a success

Shared service models are a bold new way for public and private sector organisations to unlock significant efficiencies. Our whitepaper explains the benefits they deliver – and what’s essential to make them work.

Back office support services

Solutions that unlock efficiencies and reduce your cost to serve

Your organisation relies on its back-office, but are you confident it’s working as efficiently as it could be?

Are your teams spending too much time on manual, mundane tasks? Are your departments able to access and share data? Are you spending time fixing simple avoidable errors, rather than getting on with the job? Our back-office support services can transform your operations, leveraging powerful automation and cutting-edge artificial intelligence. Unlocking crucial time for your teams to focus on critical tasks, quality of service, generating cost savings and delivering actionable, operational insights.

Unlock time and cost efficiencies.

Integrate disparate and legacy systems.

Generate powerful insights.


3,500 invoices managed accurately every year, worth 20bn.


We cut financial reporting time for Fremantle by up to 99%.


Almost 20k civil servants rely on our back-office technology.

Speak to the leaders in back office transformation

Deep sector expertise, and decades of experience. It’s why, when it comes to back office services, we’re trusted by central government departments, and some of the world’s leading brands. Speak to our team today, and see how we can help you.

Streamlined processes. More connected operations.

Our experts work with your teams to identify and optimise your existing workflows.

We connect departments and processes, from helping government organisations manage citizen information and employee records more effectively and securely, to ensuring automotive customer service teams complete and submit finance requests and even collect and deliver vehicles.

Our solutions make your life easier by streamlining labour-intensive, mundane processes and freeing your people up to focus on more strategic, business-critical work and delivering higher quality services.

Unlocking winning insights

Turning data into knowledge.

We understand that management teams always need greater visibility of their organisational information to make better, more informed decisions.

By adding technology, standardising solutions, and better connecting departments, we’re helping the organisations we work with to get access to new data streams from HR and payroll to finance and procurement.

And we’re using this approach to enhance the customer experience, too, creating a holistic view of every customer touchpoint to deliver a level of personalisation that is helping organisations win.

Not just a one-time deal

We believe in partnerships, not transactions.

Our solutions work because we ensure quality of service across implementation and beyond, as long as it takes to achieve success.

This means planning in time for our experts to provide assistance and training to your people to drive continuous improvement.

We have back office outsourcing experts and have worked with many of our clients for more than a decade to continuously introduce new technologies to enhance connectivity across departments, streamline processes and drive down cost. This includes helping them operate on a shared service model – enabling them to combine their separate back-office functions into a single, shared back-office, unlocking even greater efficiencies as a result.

Who we work with