Our latest research with over 200 senior decision makers across the UK’s local and central government, as well as the private sector, reveals an enduring ‘digital deficit’ which is putting the £14bn efficiency drive at risk.

Confidence is rising, investment is growing, and AI and automation are unlocking new possibilities for smarter, more efficient services. But despite the progress, there’s still a gap between digital transformation ambition and implementation, even the most forward-thinking departments.

Key insights

• More than half (56%) of public sector organisations are now leading government-wide digital transformation initiatives – a 51% leap from last year
• Yet, barriers persist: from siloed teams and legacy systems to ethical and security concerns around AI and a lack of cohesive KPIs to measure success
• More than half (53%) haven’t gathered end-user insight before making changes, while just under half (43%) haven’t trained employees on the new technologies and processes.

Read the full report to uncover where transformation is taking root, where organisations risk being held back by gaps in planning, engagement, and governance, and what practical steps can help close the gap for good.

Get the exclusive insights below