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TechMarketView

Differentiated growth through digital orchestration

We’ve recently been the focus of TechMarketView‘s latest report: Differentiated growth through digital orchestration.

The report highlights the significant changes ArvatoConnect has gone through in recent years, including the strengthening of our leadership team. Marc Hardwick, Senior Research Director at TechMarketView, visited our new HQ in Datchet to meet with James Towner, Chief Growth Officer, Stephen Miller, IT & Innovation Director, and Mike Stewart, Intelligent Automation Practice Lead, so he could learn more about these changes, the business, and how we’re gearing up for the future.

This report highlights:

  • How we’re standing out from the pack in a crowded and competitive BPS / CX market
  • Our automation journey, including cognitive automation-led BPO
  • Our ecosystem-led approach to solution development
  • Our latest proposition, ADE – Arvato Discovery Engine.

You can also read TechMarketView’s take on Arvato, including:


ArvatoConnect is to be commended for its commitment to driving automation deep into its service delivery. It has one of the longest pedigrees of using automation within UK based BPS and is currently working hard to both update its capabilities (with cognitive-led automation services) and in articulating these capabilities to the market.

Marc Hardwick, Senior Research Director, TechMarketView