It’s been a year since the UK’s Financial Conduct Authority introduced what was billed as the biggest shake-up to financial regulation in decades. Discover what we’ve learnt in our latest report.
Whether you’re looking to enhance customer support through AI, refine data analytics, or rework internal cultures, ArvatoConnect can help you meet Consumer Duty requirements while transforming your business for the future.
In July 2023, the UK’s Financial Conduct Authority (FCA) launched what has been called the most significant shake-up to financial regulation in decades. The goal? To shift the culture within financial services away from focusing solely on driving sales and towards prioritising customer outcomes.
12 months later, we’ve assessed the sector’s journey towards compliance through a survey of 100 directors in financial services, uncovering the strategies, challenges, and progress businesses have made. While many firms have embraced change, the data shows that there is still work to be done to meet both regulatory expectations and customer needs.
Despite these efforts, less than half of businesses have gained greater board-level leadership representation for customer outcomes – an area where many directors expressed regret.
At ArvatoConnect, we’re supporting clients in navigating these challenges with innovative, tech-driven solutions designed to empower agents and deliver better customer outcomes.
