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Arvato Talks Report: Transforming The Customer Experience In Automotive

A report on the issues discussed at our ArvatoTalks automotive event – an engaging industry forum led by Quentin Willson and Arvato.

The recent announcement that all new cars and vans that use petrol and diesel engines will be banned from 2030 sent shockwaves through every part of the UK automotive industry.

It not only affects manufacturers, who will only be able sell purely electric vehicles and those powered by hydrogen cells – currently a very niche technology – but it will also impact those operating fleets, providers of breakdown, servicing aftermarket sales; in fact the entire automotive ecosystem.

To help understand these challenges in more detail, we hosted a forum for
industry experts and customer service leaders from across the automotive sector, compered by motoring journalist, producer, TV presenter and electric vehicle advocate, Quentin Willson.

Download the report now to read more about the the issues discussed during the wide-ranging and insightful day’s discussion.

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Ahmed Aboukar
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