To deliver a unified customer experience
Tutor is designed to consolidate all available knowledge sources into a unified knowledge base, enhancing agent and employee training, and delivering seamless customer experiences. Discover how Tutor can drive improvements and unlock new automation opportunities.
Improves
consistency of the knowledge base
Centralises and standardises information, ensuring the knowledge base remains accurate, up-to-date, and consistent across the entire organisation, enabling reliable and uniform customer support
Reduce document
handling times
Tutor consolidates knowledge into a unified system, significantly cutting down the time spent searching for and managing documents, allowing agents to focus on delivering faster, more efficient support
Streamlines decision making
By providing agents with accurate, up-to-date information at their fingertips, Tutor simplifies decision-making processes, ensuring consistent and confident responses that improve customer outcomes
Brings together disparate knowledge sources across the organisation into a unified system, empowering both agents and customer experience delivery
Ensures agents have access to the most up-to-date information, delivered consistently across the business
Applies AI intelligently to ensure the secure and effective use of proprietary data
Accelerates the process of compiling sources into a single knowledge bank, minimising errors and reducing the need for manual intervention
The ArvatoConnect Difference
Our expert knowledge of AI integrations ensures robust security, governance and compliance protocols are followed leading to faster deployment times for training and onboarding of agents
Tutor builds a comprehensive, centralised knowledge bank that streamlines training and onboarding, reducing time and costs while ensuring teams are equipped with consistent, up-to-date information to deliver exceptional results.
