Making a real difference where it matters most
So much so, that this is at the forefront of our vision:
ArvatoConnect is committed to being a socially conscious company and a leader in the development of smart, innovative and digital led solutions that add value to our customers’ businesses.
We are building a socially conscious business; empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact and creating a resilient supply chain. We know we’re on a journey and will continue to look for further improvements.
You can read about what we’re already doing below.
It’s important to us that we continue to support and develop our existing and future workforce. We want to help individuals achieve their goals and broaden their skillset, so they’re desirable to both hire and retain, not just for our own business but for the wider UK jobs market.
Here’s what we’re already doing:
Since 2017, we’ve recruited and supported 184 apprentices who have completed 204 apprenticeships nationally
Our apprentices have received recognition for ‘Apprentice/Newcomer of the Year’ at the Welsh Contact Centre Awards and National Apprenticeship Awards 2021
We’ve enrolled over 102 employees onto our development programmes in the last two years, including the CEO Club, Higher Level Apprenticeships, Bertelsmann University, Step up Programme and Udemy
Our employees completed over 10,115 training hours in total last year
We now have at least 85% of our employees working from home at least one day a week and saying that they enjoy the reduction of travel costs/time to work and flexibility around personal commitments
Our employees stay with us for an average of two years and eight months (based on first 6 months of 2026)
We are proud to be a #BantheBoxUK employer, joining more than 160 companies reducing barriers to employment for ex-offenders.
Having a previous criminal conviction should not automatically disqualify people from being considered for work
We are signatures of the Care Leavers Covenant – ensuring we promote roles and opportunities for individuals who have been in the Care sector
Ensuring that our employees are healthy and happy is important to us. Not only does our ‘100% FIT’ initiative help by providing physical, mental and financial support, but we also know that healthier and happier employees lead to greater productivity.
We have a diverse workforce and we want to ensure that all our employees’ voices are heard and that their aspirations are nurtured, no matter their age, gender, disability, ethnicity, sexuality, or religion. Click here to find out more about our diversity and inclusion and our positive steps on eliminating the Gender Pay Gap here.
Here’s what we’re already providing for our employees:
We’ve trained over 50 employees to be Mental Health First Aiders to help direct colleagues to the correct professional support. We also offer free confidential guidance via our Wellbeing Hub and Employee Assistance Programme (WeCare)
85% of our employees surveyed think that Arvato is a great place to work, with 91% saying that they think our workplace culture is accepting of diversity
Our award-winning Big Debate forum gives employees a voice at the highest level. It’s held with employee representatives, CEO, Chief People Officer and Marketing & Communications every two months
We offer flexible working and a holiday purchase scheme, with over 50 employees using this last year, demonstrating our commitment to work/life balance
93% of employees surveyed said our communications help them feel connected no matter where they work. We’ve even won the ‘Best Internal Communications Strategy’ at the Engage Awards 2021 to demonstrate this
We recognise over 250 employees through our Be 100% You awards, with 2,000 peer votes annually
Each year we support charities chosen by our employees based on the sites they work. These are; PAPYRUS, Slough Outreach, The Daisy Appeal, Wales Air Ambulance and Great North Air Ambulance. Employees each have an annual Charity Day which they can use to volunteer or recoup from a fundraising event
As well as hosting seasonal parties across our sites, we also make donations to our chosen charities on behalf of employees who are unable to attend. Recognising our remote employees in 2025, last year we donated £5k to their chosen charity
We raise awareness of key topics such as International Women’s Day, Menopause Month and Mental Health Week (to name a few), through training, signing up to national commitments such as the Mental Health at Work pledge, virtual support groups, coffee meetings with our CEO and social activities
We understand the importance of protecting the environment while operating responsibly to reduce our environmental impact and ensure sustainable business practices. This is why we’re committed to achieving reductions in line with the Government’s Net Zero target of 2050. You can read our Environmental Policy here and our Carbon Reduction Plan here.
We’ve set the following reduction targets for 2027, against the 2019 base year:
We project that our carbon emissions will decrease over the next four years to 1,106.41 tCO2e, this is a reduction of 51.46% against the 2019 base year. We’re committed to introducing more measures in the future, focused on behaviour and technological changes, such as reducing waste and water consumption.
We’ve already implemented a series of environmental management measures to reduce our carbon footprint before and during the reporting period of our current Carbon Reduction Plan.
These focus on energy reduction and efficiency improvements, such as:
100% of electricity to power our offices is from green, sustainable sources
The installation of LED low-energy lights with PIR systems, manual hand dryers and Eco hot energy-efficient water boilers on our sites
Recycling paper, cardboard and toner cartridges
Purchase and use of energy-efficient IT equipment
Zero office waste goes to landfill, being disposed of at local recycling centres and office furniture is recycled and/or reused
Hybrid working supports employees’ choice to work remotely and uses technological solutions to enable this
Promoting car sharing and cycle-to-work schemes
We’re focused on supporting and developing our existing and future supply chains, working with small to medium-sized enterprises (SMEs) local to our offices where possible.
We’ve also been recognised as a ‘Fast Payer’, as part of the Fast Payer Awards 2023, run by Good Business Pays CIC.
We’re also committed to ensuring that human rights are respected, and fair working conditions are provided, both within Arvato and our supply chain. Our parent company, Bertelsmann, developed a Supplier Code of Conduct for the business at the beginning of 2016 and we are Modern Slavery Compliant. You can view the most recent reports here.
What we’re already doing:
85% of suppliers are classed as SMEs or freelancers
Our Supplier Relationship Management guidelines prioritise local/SME businesses where possible
We mandate that our suppliers are compliant with the Modern Slavery legislation
We’re super excited to announce that we’ve been recognised as a ‘Fast Payer’, as part of the Fast Payer Awards 2023.
These awards identify companies who pay suppliers in less than 27 days and who also pay over 95% of their invoices or more on time.
We’re proud to have joined Sumillion’s Green Diamond Club, an initiative that’s focused on not having to choose between growth and sustainability. Our partnership has built a well for a school in Ghana to give the children and local community a drinking water source
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