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Future shapers. Experience makers.

Your world is changing at lightning speed; new business models, new technologies, new competitors and new customers.

There is an endless need to reinvent and to push forward as the future is a constantly moving target.

 We believe this requires a different type of customer experience and business optimisation partner. One that believes in being demanding. Not being content with good enough. And never resting on your laurels. This is us – ArvatoConnect.

We do it through our people.

Who strive to make your experience of working with us better, every day. Through our pride, passion and commitment to your success.

Committed to be a socially conscious company.

We are building a different type of business. One that champions diversity and inclusion and supports the well-being of our people.  

With you for the journey.

More 50 years of experience, coupled with our access to the wider Arvato network, means that our knowledge and expertise span the whole customer journey.

Don’t just take our word for it… our awards and recognition

welsh contact centre awards arvato
Welsh Contact Centre Awards Winner
Cyber Essentials Certified Plus
Disability Confident Committed Employer
Finalist for Best Newcomer in the Blue Prism Excellence Awards 2021
ISO20000 Accredited
ISAE3402 Accredited
Customer Service Excellence Accredited
SAP Certified
Listed as the Fifth-Largest Business Process Outsourcing (BPO) Provider in the World by Everest Group
Crown Commercial Services – G-Cloud 13
Crown Commercial Services – Technology Services 3 (RM6100)
Crown Commercial Services – Digital Outcomes and Specialists 5 (RM1043.7)
Crown Commercial Services – Automation Marketplace DPS (RM6173)
Crown Commercial Services – Outsourced Contact Centre and Business Services (RM6181)
Crown Commercial Services – Contact Centre Services (RM3815)
Higher Education
PRINCE2
Chartered Institute of Personnel and Development
Nebosh
City & Guilds
WorldHost
UK Government’s Cyber Essentials Certification
Apprenticeships NVQ
Bacs Payment Schemes Limited (Bacs) Accredited
Chartered Institute of Purchasing and Supply
Association of Chartered Certified Accountants Accreditation
Association of Accounting Technicians
Apprenticeships
4theRegion Member

Celebrating our differences

Diversity and inclusion is, and always has been, extremely important to us. We believe that it’s our differences that make our organisation stronger and create an environment that fosters innovation and collaboration – helping us to confidently embrace the future.

That’s why ‘Be 100% You Every Day’ sits at the heart of our culture; celebrating and recognising what makes everybody unique and the different skills and personalities people can bring to their roles.

It powers our involvement with diversity days, activities to support Pride and the LGBTQ+ community and ensuring fair representation on our employee forums, and it’s why we’re proud to be a Disability Confident Committed Employer and improve our Gender Pay Gap year-on-year – with no median pay gap currently.

We are shaping a better future for the world too

We believe that we shouldn’t have to choose between business growth, sustainability and doing the right thing by our employees and local communities.

We are building a socially conscious business; empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact and creating a resilient supply chain.

Your industry. Our solution.

Who we work with

“Arvato’s structured, process driven framework and clear direction has played a key role in the programme’s success and we look forward to delivering greater value to our customers in the years ahead.”

Spokesperson from the Department for Transport
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Employees

5

UK sites

50+

Years of experience

11

Countries supported through multi-lingual capabilities

Our locations

You won’t just find us in one place. We have a UK-wide network and a presence in South Africa, which means we are strongly positioned to tap into local talent pools and even further with our hybrid working solution. We offer flexibility where needed, which includes working alongside our clients on-site, as well as from our own locations.


UK locations

Botanica – Ditton Park, Riding Court Road, Datchet, SL3 9LL

The majority of our leadership team is based at our UK headquarters in Datchet. The site closely aligns to our social impact commitments, winning awards for work on wildlife and conservation and being passionate about constantly improving onsite recycling and sustainability plans.

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5 Sandringham Park, Swansea Vale, Swansea SA7 0EA

Our site for the UK Central Government’s Independent Shared Service Centre.

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Stockbridge House, Trinity Gardens, Newcastle, NE1 2HJ

Our site for delivering public sector customer services.

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The Boathouse, Albion Mills, Great Gutter Lane, Willerby HU10 6DN

Our modern facility in Willerby, East Yorkshire, is home to our corporate finance team and also delivers services for our public sector clients.

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International locations

Maynard Mall, Corner Wetton & Main Road, Wynberg, Cape Town, 7708, South Africa.

PO Box 23567, Claremont, 7735, South Africa.

We provide a premium concierge-style customer service across digital and voice channels for Techsembly.

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Our Board

Debra Maxwell
Chief Executive Officer
James Towner
Chief Growth Officer
Sally Neale
Chief Human Resources Officer
Nathian Carnall
Chief Operating Officer
Richard Parkin
Chief Financial Officer

Our Executive Leadership Team

Greg Jones
UK Operations Director
Amanda Schwaar
Senior HR Business Partner
Rab Singhania
Director of Data & Analytics
Rebecca Wood
Head of Controlling
Stephen Miller
IT & Innovation Director
Naomi Turner
Director of Marketing & Communications

We are part of Arvato Group

Arvato Group is an internationally active service group that develops and implements customised solutions for various business processes for customers in diverse industries in more than 40 countries. The group’s solution portfolio, which ranges from supply chain solutions (Arvato) and financial services (Riverty) to IT services (Arvato Systems), is used by globally renowned companies from a wide variety of industries – from telecommunications providers and energy suppliers to banks and insurance companies as well as e-commerce, IT and Internet providers. Arvato is wholly owned by Bertelsmann.