We’re excited to share that we’ve been shortlisted for not one, but two UK Contact Centre Forum (UKCCF) Awards! Our nominations are for Customer Service Team of the Year and Outsourcing Partnership of the Year alongside our fantastic client, VIVOBAREFOOT.
Customer Service Team of the Year
This nomination is a huge shoutout to our incredible customer service team. Their dedication, passion, and relentless pursuit of excellence have set new standards in customer care. Over the past 12 months, they’ve tackled challenges head-on, from reducing high Average Handle Time (AHT) to integrating multiple customer service technologies. Their innovative solutions, like the new chatbot and automated WISMO support, have significantly boosted customer satisfaction and operational efficiency.
Outsourcing Partnership of the Year
Our collaboration with VIVOBAREFOOT has been nothing short of amazing. Together, we’ve crafted innovative solutions and streamlined processes that have significantly boosted customer satisfaction and operational efficiency. From enhancing the customer journey to supporting a growing international customer base, our partnership has been a powerhouse of innovation and success. This nomination highlights the power of teamwork and shared vision.
We couldn’t be prouder of our team and the milestones we’ve achieved with VIVOBAREFOOT. Stay tuned for more updates, and a massive thank you to everyone involved!
For more information about the UKCCF Awards, check out their official website.
