Join Arvato and Retail Week as we discuss the future of retail customer experience technology

Join Arvato and Retail Week as we discuss the future of retail customer experience technology

15th October 2021 · Arvato · News

Join David Morton, our Solutions Director, at Retail Week’s Tech Week as he speaks with established retailers and sector disruptors about how technology will shape the future of retail customer experience.

The panel discussion – which will be broadcast at 10:05am on Tuesday 2nd of November and moderated by Retail Week’s Head of Content, Grace Bowden – will see David, James Brewer, Digital and Brand Director at furniture giant DFS, and Simon Leesley, Managing Director at AI-driven online clothing retailer Stitch Fix, discuss how customer-facing solutions are transforming the industry.

Post-pandemic, brands are facing both new challenges and opportunities.

Tools such as virtual assistants, digital try-before-you-buy experiences and channels such as live-stream e-commerce are helping businesses bridge the gap between their physical and online stores, translate their values into a digital realm and meet consumer demand for ever-greater personalisation.

David, James and Simon will highlight how technology can help brands stand out from their competitors, and examine what new technologies could come to the fore over the next decade.

David Morton, Solutions Director, ArvatoConnect, said: “2020 proved to be a transformational year for retail. Brands have had to adapt to thrive, and digital technologies have helped them bring customers along on their transformation journeys.

“With attention now firmly fixed on ‘what’s next’, this will be a fantastic opportunity to hear directly from businesses putting cutting-edge tech into practice to discover how it’s helping them address their challenges and capitalise on new opportunities and changing trends in customer experience.”

Retail Week’s inaugural Tech Week will be held online and is free to attend.

Spread across five days, from the 1st to 5th of November, the event will showcase exclusive insights from leading retailers and brands, industry experts and tech disruptors and highlight best practices for technology as an enabler for strategic business transformation.

To secure your place in the audience, visit:

Arvato combines the skills and expertise of human agents with technologies such as AI and Intelligent Automation to create high-quality and scalable customer service solutions for some of the world’s leading retail brands.

Read more about how we’re helping retailers here.

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