Our partnership with Groupe Renault was highly commended in the Outsourcing Partnership of the Year and Digital Customer Service Team of the Year categories at this year’s London and South East Contact Centre Awards
The awards, organised by the UKCCF, were announced at a gala dinner at the London Heathrow Marriot Hotel last Friday, 23rdJune and recognised the partnership’s innovation, team-work, employee engagement and the delivery of exceptional customer experience.
Over the last 12 months, the team has helped Renault generate £3.5 million in revenue through new business leads, achieve annual cost savings of nine per cent and increase UK market share to 4.5 per cent. This success led to an expansion in April, with Arvato signing a new three-year contract deliver the manufacturer’s customer complaints handling.
Debra Maxwell, CEO, CRM Solutions, Arvato & Ireland, said: “Being named a finalist in two categories is a great achievement and testament to the commitment and dedication of our customer service teams. We’re very proud to see their efforts rewarded and look forward to further success as the partnership continues to deliver great results. Congratulations to all the winners.”